Customer Service Team Leader Job 2019

Customer Service Team Leader Job 2019

Customer Service Team Leader Job 2019

  #   Title   Detail
  1   Location   Dubai
  2   Company   Al Mumayaz Information Services
  3   Company Size   50 Employees
  4   Employment   Full Time
  5   Salary   8,000 AED
  6   Experience   2 Years
  7   Published Date   26-08-2019

Job Description for Customer Service Team Leader Job 2019: 

We are looking for a qualified Team Leader to join our team. You will be responsible for meeting customers, supporting to close deals, supervising, managing and motivating team members on a daily basis. 

Candidates without experience in B2B Telecom shall not be accepted for an interview. 

Interested Candidates can attend Walk in Interviews on  

Date: 28th August 2019 Wednesday  

Time: 09:00am – 12:00pm  

 Location: Warba Center Near Al Muraqqabbat Police Station, 2nd Floor 201 

The Ideal Candidate should be well experienced in Telecom and IT, should acquire the Knowledge in Cloud Computing, Data Center, Fleet Management and other Digital services of Etisalat. 


Job Responsibilities for Customer Service Team Leader Job 2019: 

As a Team Leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration 

Ultimately, you should lead by setting a good example and engage the team to achieve goals. 

Create an inspiring team environment with an open communication culture 

Delegate tasks and set deadlines 

Oversee day-to-day operation 

Monitor team performance and report on metrics 

Discover training needs and provide coaching 

Listen to team members’ feedback and resolve any issues or conflicts 

Prepare team pipelines and sales funnel and monitor and help the Team to achieve the same. 


Qualifications and Requirements for Customer Service Team Leader Job 2019: 

  1. Minimum 2+ years of strategic sales experience in a business-to business sales environment. 
  2. Proven Sales Team Lead / Supervisor experience in the Telecom/ICT industry. 
  3. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level 
  4. Knowledge of Digital Products of Etisalat 
  5. Experience in delivering client-focused solutions based on customer needs 
  6. Proven ability to manage multiple projects at a time while paying strict attention to detail 
  7. Excellent listening, negotiation and presentation skills 
  8. Excellent verbal and written communications skills 
  9. Bachelor’s degree in IT/Telecommunication, Computer Science or equivalent 
  10. Computer proficiency in Microsoft Word, Excel, PowerPoint, and CRM. 
  11. Excellent interpersonal and communication (written and verbal) skills. 
  12. Possess an optimistic team attitude and competitive desire to be the best. 

Salary: 6,000 to 8,000 UAE Dirhams per month 


Experience for Customer Service Team Leader Job 2019: 

Sales: 2 years (Required)

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