Front of House Receptionist Job 2019

Front of House Receptionist Job 2019

Front of House Receptionist Job 2019

Job Description for Front of House Receptionist Job 2019:

Main Accountabilities:
• Answer telephone, screen and direct calls;
• Provide information to callers;
• Meet & greet visitors, clients, customers with a positive & helpful attitude;
• Deal with queries over the phone, email or in person;
• Ensure knowledge of staff movements in and out of organization;
• Monitor visitor access and maintain security awareness by following procedures and controlling access (monitor logbook, issue visitor badges)
• Office keys management;
• Provide general administrative and office support services to various departments in the organisation;
• Devising and maintaining office systems, including data management and filing;
• Copying, faxing, taking notes and making travel plans;
• Prepare correspondence and documents;
• Receive, sort and ensure distribution of mail, deliveries & couriers & organize courier pick up;
• Manage calendars & update meetings/appointments for the of Directors;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the directors;
• Manage & organize bookings of conference and meeting rooms; conference calls etc.
• Co-ordinate meetings and organize catering;
• Monitor, control and maintain supplies of office equipment, stationary & inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;
• Ensure that the office is tidy and maintain the reception area;
• Provide word-processing and secretarial support including saving & filing email correspondence;
• Encoding visiting card details & update staff contact list and change the contact list when necessary on soft boards;
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories;
• Coordinate all logistics for Board meetings

Person Specifications:
• Graduate in any discipline, preferably Business Administration;
• Knowledge of administrative and clerical procedures;
• Proficient in MS Office and relevant software applications;
• Efficient in organizing and planning with an eye for details;
• Excellent verbal and written communication skills;
• Excellent customer service orientation;
• Ability to multi-task & work under pressure;
• Excellent interpersonal skills with the ability to work effectively with all levels of staff and management
• Sound judgment and ability to maintain confidentiality

Education / Training / Teaching / Academics



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