Receptionist Post in Bahrain 2019

Receptionist Post in Bahrain 2019:

Job Summary

  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
  • Helps encourage customer loyalty by developing friendly, personalized relationships
  • Anticipates guests’ needs and takes them into consideration
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Conveys the brand and hotel image through his/her irreproachable attitude
  • Carries out all operations concerning guest arrival and departure in compliance with internal procedures
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Ensures that all guest documentation is available and up-to-date
  • Promotes the hotel’s range of services in order to increase sales
  • Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest’s needs

Desired Skills and Experience

  • Level of Education Vocational education Areas of study
  • Hospitality Professional experiences 3 to 5 years
  • Languages essential Arabic, English

About Company

We are far more than a worldwide leader. We are 280,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 4,800 addresses. Our dynamic brands are established in 100 countries and are continuing their steady growth. A new Accor address opens every two days.

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